Slow. Ordered on app, 0 cups ahead, say 4min. Reach there dont know what Janette and Co doing. New customer order thru counter, he received the drink first instead of me who ordered way before. Might as well i order at counter. The JP mall koi better fast and furious.

Not very express at all. There were about 3 staff working, but service was still quite slow. Waited 15-20 mins, which felt like a long wait for a quick drink place. Not sure what caused the delay, but definitely slower than expected.

Okay la.. It’s considered quite fast given the number of orders. I waited about 10–15 minutes. However, the topping portions here seem smaller compared to other outlets, and the buckwheat chew chew jelly was quite disintegrated.

On 21 December 2024, at approximately 5:30 PM, I purchased a drink from the Koi Express outlet located at Jurong Point. My order was a Wild Honey Green Milk Tea with jumbo pearls. I consumed about half of the drink when, to my absolute shock and disgust, I discovered a dead fly in my mouth. It had likely been mixed into the drink, as I felt an unusual topping that turned out to be the insect. This experience was appalling and deeply disappointing, especially as I have always been a loyal customer of Koi and held the brand in high regard for its quality and service standards. Unfortunately, this incident has not only tarnished my perception of the brand but also caused me to lose the trust and confidence I once had in Koi’s hygiene and quality control processes. I hope this matter will be taken seriously and addressed promptly to prevent such incidents from happening in the future, ensuring the safety and satisfaction of your customers.

I only found out that they got one of my drink wrong when I went back home. Gave them a call to explain what happened and went back to the store the next day. They compensated me with not one but two upsize drinks of what I have ordered previously. Good customer service keep it up.