Hi Mosburger! I bought mosburger at Northpoint City today and I’m very disappointed. All this happened during 8 June around 9:20pm-9:45pm(the entire duration) I really enjoy the new product waygu and avocado burger. I always buy the burger and I truly enjoyed it. However today my order took a lot longer and when I finally got my food. The avocado was frozen, causing the entire burger to feel cold as the frozen avocado made the sauce cold as well. The burger was grilled nicely with a crust and the burger patty was juicy. Everything was perfect except for the avocado. So I ate my fries and waited for the avocado to defrost a little bit more. After eating the burger, it was still frozen and the taste was unbearable. I can feel that my stomach wasn’t feeling well after eating the burger. So I went to the counter and asked the Indian female manager/supervisor in blue for a container to take away my burger because the avocado was frozen, I would like to take away and try to eat it later. She was on the phone call with someone while doing settlement and she got defensive and told me that the avocado was supposed to be frozen. I work in F&B as well and I understand that the ingredients can be frozen. However we don’t serve them frozen to the guest. I was not asked if I would like to change to another item, I waited and was served frozen food. When I told her I understand. All I wanted was a take away container. She got another staff to pass me the take away container. (The supervisor was also the one who made my burger)

What is this fish burger?? Absolutely different from last time! Quality and standards have dropped so drastically that the fish burger does NOT taste the same at all anymore. No more fish patty, cheese and onions. The two small fish STICKS tasted horrible.

I initially ordered takeaway but my little autistic boy insisted on eating the fries right away and was protesting loudly as he got impatient. Sheela and her team were amazing, so kind and helpful in accommodating to the last minute change to dining in, even giving us a basket and lining it with napkins so the hot fries will cool quicker for my boy. She also came by and checked on us after that to make sure all was ok. Such a pleasant experience that is normally not expected at a fast food restaurant. Thank you Sheela and team!

Staff were impatient and came across rude when we asked about menu items and later checked on our order after longer than usual wait. After waiting more than 10–15 minutes, we were again told there would be another delay due to a high volume of Grab orders. Even when we requested to switch our order to takeaway, we were asked to wait even longer. Staff raised voice rudely and said they were understaffed. Didn’t bother serving drinks first at least, and told us to go back and wait to be called. Also noticed several other customers experiencing similar delays and receiving similar responses. This outlet has been around for many years, disappointing to see the service standards slip so noticeably. Hope they review the staffing situation and customer service at this outlet.

First time trying MOS Burger. Teriyaki Truffle Wagyu Burger is decent. Soft bun, fresh lettuce. The beef patty is decent, can taste a hint of truffle flavouring. The standard is above McD but still feels like processed food. Fries tastes freshly fried and crispy. Wait time was reasonable for a busy day. The seating area is too cramped. Overall a decent fast food option that tastes less aggressively flavoured.