Located at level 1 of the older wing of North point city. The quality here is not as good as other outlets. Had the wanton mee set and was pretty astonished that my fried wanton came from a tied plastic bag that they had already prepared. Luckily it was still crunchy but not the freshest. Portions are good though. Service definitely need to be improved, i don’t know why the people who work at this outlet are kinda angsty. Overall, I wished Encik Tan look to improve this outlet, given that they’re a superb Halal option for those craving Chinese noods and curry rice.

one of the rudest staff ive ever encountered. the way she spoke to customers made it seem like we owed her money. absolutely no sense of customer service, and her attitude was unnecessarily hostile and unpleasant. if you’re going to work in F&B, basic courtesy should be the bare minimum. acted like the whole world forced her to be there.

I recently visited Encik Tan on 30th April at 9.15am with my mother and overall had a pleasant experience. The staff member who attended to our order was exceptional — attentive, helpful, and efficient in serving our orders promptly. For food, I ordered the signature noodles, which I thoroughly enjoyed. My mother ordered the laksa, which was decent but felt average overall — there is room for improvement in terms of flavour and depth. A staff member on the floor was speaking at a noticeably high volume, which slightly disrupted the dining atmosphere. That staff was a Chinese lady with a short hair and she is wearing glasses. Maintaining a calm and comfortable ambience would greatly enhance the overall guest experience.

NEA says no photo/video = no evidence. But some things even photo cannot explain and I doubt there are that many diners that will want to video staff working. So I would like to suggest that you change your ordering system to the one like McDonalds. And automated food dispenser, I think for the rice, it would not be difficult. My meal today was 4 stars, after what I saw it went to -5. But there is no negative review on Google. Also I saw a young man having difficulty understanding your sign. The sign says “Queue Here”. There is only one customer in front of him. The sign is on the left of the customer, which is where the young man is standing. He was asked to move to the right. And he was gifted with sarcasm. Hire less people, more profit, less negative reviews.

There was no queue at the outlet on a late night so I stood in front of the counter patiently to wait for staff to take order as I noticed the Malay lady behind the cashier was counting the cash to tally it but I was totally ignored. So, I asked if I can order. Short, Chinese lady next to her preparing the food chided me in a harsh and rude tone for asking if I can order by saying that the Malay lady needs to finish counting the cash. I was not even paying by cash. All it takes is simply to key in my order for card payment. After waiting for almost 10min, my order was taken by the Malay lady with a sullen face and when my takeaway was ready, it's just left on the counter by the Chinese lady. I had to ask if it was mine. Her reply in Mandarin was 'do Grab orders first'. The portion was little & egg yolk was half missing that time. The Malay lady always looks at customers with such disdain as if we are unwelcomed. It's my habit to say 'thank you' out of politeness. I've never once heard a word of thanks escape the mouths of these 2 staff at this outlet.