I am a first time customer of Poke Theory and given the hefty prices they charge, the portions were really disappointing (not sure if it's a normal portion I received or I have been shortchanged). The salmon portion was especially pathetic. I only received about six small cubes, which is even less than what Stuffd serves in their salmon daily bowls. Poke Theory should learn a thing or two from competitors like Supergreen. Their meals are more reasonably priced and their bowls are filled to the brim, offering much better value for money. Nevertheless, the signature sushi rice was delicious and probably the highlight of the meal. Overall, the food quality was decent, but the portion size did not justify the price and I left feeling underwhelmed.

A healthier but pricier food option in causeway point. Relatively empty on a weekend lunch time as most people do takeaway. If you are a small/normal eater, the smallest bowl will make you full. Staff service wise, can be friendlier as some people never visited before and may not know how to order.

I would like to express my sincere gratitude to Brandon for his excellent customer service. I had accidentally made a mistake with my order and was feeling quite frustrated with myself. Hoping that something could be done, I approached the counter to ask if it was possible to amend my order. Brandon listened attentively to my concerns and immediately stepped in to help. He addressed the issue quickly, professionally, and without hesitation. What stood out most was his positive attitude and willingness to help. A small act of kindness can make a big difference, and Brandon truly turned my day around. Customer-facing roles are not always easy, and employees like him deserve recognition for the care and empathy they show customers. Thank you, Brandon, for your outstanding service. I hope there are more people like you in customer service. You are a great example of how excellent service can leave a lasting positive impression.

I came here around 8:00 p.m. and noticed there were still many condiments and protein options left at this hour. I ordered the regular poke bowl and chose salmon and tuna as my two proteins. However, I found the portions to be insufficient, even though a weighing scale is used. I'm doubtful of the amount of fish I was given, as I've visited other Poke Theory locations where they served slightly more than what I received today. The portions of the seven sides were inconsistent, especially for items that were running low. For example, I was given quite a lot of pickled relish, but for sides that had less stock, like the egg white, I received only a small portion. Since the sides are not weighed, I questioned the portion size regulation—it seemed like more was given for items that had more in stock. I also wanted charred broccoli, but I was surprised to receive only two tiny pieces, which didn’t feel worth it. The sauces were refillable and free, which I enjoyed, but they were almost empty, making it difficult to get any out. I’m not sure if this was because of the time I came or if they were getting ready to close, but it was inconvenient, especially since I was there for dinner. Despite these issues, the staff were very friendly and smiled throughout. They seemed a bit overwhelmed by the number of orders and walk-in customers, but they maintained a positive attitude.

+2

Pointed at the food and asked for chicken twice but was served tuna instead. Staff seemed to have difficulty understanding when selecting ingredients and when checking on promotion for gym membership. Food wise, portions were small, there were not much food left at 7pm and one is left to wonder how long the raw fish has been sitting out.