The only positive was that the food was well packed for delivery. Unfortunately, the meal itself left much to be desired. I only ordered from Swensen’s because I recently had an excellent experience at Swensen’s Unlimited, but this visit highlighted the significant gap in quality between the regular and Unlimited outlets. Service could also be improved. If the mochi ice cream is only available with standard flavours, customers should not be given additional flavour options, especially those requiring a top-up fee. Despite paying extra, neither of my selected flavours was provided. Overall, this was a disappointing experience and will likely be my last order from this Swensen’s branch.

I had a wonderful experience at Swensen's NEX, thanks to the amazing service! I ordered the Goreng Pisang ice cream and informed the staff about my strawberry allergy. ​Ms. Elvie personally ensure that my dessert was entirely free from strawberries and safe from any cross-contamination. As someone with a food allergy, her attentiveness and care gave me total peace of mind. ​The entire staff team was also highly commendable—efficient, welcoming, and professional throughout. Kudos to Ms. Elvie and the NEX team for the top-notch service. Will definitely be back!

The cook on steak was spot on and hor fun was delicious! Came in during lunch time so crowd was expected. However, staffs were quick in attending 👍🏼

Food tastes good! Service is good! Staffs are friendly! Ice cream is great! It is halal too! Selection is great! The burgers taste good! They have impossible burgers too that are vegetarian!! Try their milkshake too which is a good alternative to ice cream if you are worried about melting ice cream! Their ice cream cakes are great too! Good place to celebrate birthday!

We were not sure on how to go about placing the order , end up ordered the wrong fish and chips and was not entitled to the free Sundae . But the manager was so kind to offer us the free Sundae after knowing we did not make the correct order . the Sundae was really good !