Dear UniSushi Management, I am writing to express my serious disappointment and dissatisfaction regarding my recent experience with your staff. I feel that I was misled by your staff when placing my order. The information provided to me was not clear and, as a result, I ordered food based on what I was told by your staff. This is extremely frustrating and completely unacceptable. I went there on the 19/08/2026 to order for Teriyaki Chicken Rice, In the poster it indicate ginger rice. I double confirm with the staff if there's charges for take away, "SHE REPLY NO". When the order is ready i took and leave without checking, upon checking when reach home. It was "PLAIN RICE" Different from the poster! And the receipt charges me 20 cents for takeaway! As a customer, I expect your staff to provide accurate and transparent information, particularly when advising customers about what they are ordering. I should not have to worry that I may be given misleading information and end up paying for something that I would not have ordered had the situation been explained honestly and clearly. What makes this more disappointing is that I trusted your staff's explanation when making my decision. I feel that this trust was taken advantage of, and I do not believe this is an acceptable standard of customer service. I would appreciate it if management could look into this matter seriously and explain why your staff provided me with misleading information. I also expect an appropriate resolution to this issue. I hope UniSushi will take this complaint seriously and ensure that similar situations do not happen to other customers. I look forward to your response. Regards, Alex Lee

Ordered takeaway teriyaki bento at 7:15pm. It was only ready at 7.40pm. The person before me finished eating her bento dine in and mine wasn't ready. It's a long wait when there's no queue. I didn't wait this long from other outlet. It's nicely packed and Food is nice.

I ordered Katsu Don but the staff keyed Teriyaki Don. The auntie wasn’t attentive in taking orders and only realized after the food was ready. She did not offer any service recovery which is disappointing, at the very least staff should counter offer in remaking the order if it’s their error. The tables were not regularly wiped either. Neo Group must train their staff to ensure such tasks are done.

Prompt service. Reasonable waiting time. Friendly service staff at the pick up counter patiently preparing the takeaway bento box lunch. Current promo is SG60 bento at $4.90 so grab it while promo lasts. Will definitely return to buy from them again.

ample seating with super deal today. outlet is easily accessible when you exit from sengkang mrt station.