Allow me to share my experience with your Management/owners. I fully understand that your outlet is looking for "HIRING" but l failed to understand your crew, on that morning they were NOT DOING n PERFORMING THEIR PROPER WORK ETHICS, INTERACT, EYE CONTACT WITH THE CUSTOMERS ON MY CHOICES ORDER, N SIMPLY ADDED IN ANOTHER PICK WITHOUT MY CONSENT, APPROVAL or EXPLANATION. I came to learn that l was billed $9.10 instead of Bento A set of $8.90. When l asked to clarify the difference, he, the male cashier said that the chicken rolls were not ready n l needed to wait for 3 minutes by another of your outlet crew. I told both at least they notified me on the waiting items as shown on Bento A n dont simply add in without without my choices n consent.I was surprised to note, your 4 crew can communicate amongst themselves PRIVATELY IN PETTY TALKS but THEY HAD NO TIMES TO BRIEF THE DINERS ON THE AVAILABILITY OF THE ITEMS n SIMPLY ASSUMING TO ADD IN OTHER ITEMS WITHOUT "E V E N" SEEKING MY CONSENTED, AGREEDED n FOLLOWED UP WITH THE PRICES DIFFERENCE FOR WHAT REASONS n INTENTION. YOUR Bento A price is stated n sticker on $8.90 on the mounted wall for viewing. I believed TORI Q HAD THE SOP, WORK ETHICS, INTERACT, RESPONSIBILITY, CARING n CONCERNS IN YOUR MISSION, BUT WHY WAS IT NOT PROPERLY ADHERENCE. A REALLY SCREW UP SERVICE n COMMUNICATIONS. HONESTLY TO Management, l regularly takeaways your other outlets like Plaza Singapura, Nex, Compass One's n Bugis junction n I find the services crews, friendly, repeating the orders for proper, greeting BUT NOT ON THAT DAY AT WATERWAY POINT. I was at your Waterway Point on 20 June 2026,, time 11.48 RCT 157895.

Tori Q always has a long queue of supporters. I am one of the supporters that do not mind the long line. I like their rice, it is specially imported from japan. My favorite will be their chicken balls. The seasoning is just right, and the meat is tender. Goes super well with rice and seaweed. Yummy!

Operation timing is from 10.30am to 9.30pm Always super long queue during dinner and you will need to wait quite long for table to dine in as there are only 3 seatings Overall TORI-Q at Waterway Point is a great spot for a quick and affordable yakitori fix. Their skewers are well-marinated and grilled to juicy perfection, with classic options like chicken, pork, and beef, alongside interesting choices like meatballs and quail eggs. Service is fast and efficient, even with queues but the delicious flavors and budget-friendly prices make it a worthwhile stop for casual Japanese fare. Don't miss their bento sets for a complete meal! I still wish for their service to hasten

It is difficult to get seats here cause it was small. I always buy this on takeaway then eat at common seats at the mall. It is always on queue most of the time. Love the food here, especially bacon asparagus and the chicken skin - it was so crispy.

TORI-Q is a place for Japanese yakitori shop and it succeeds in being a yakitori shop as the food is quite good. I had their Set A value meal which came with chicken, chicken balls, pork and soup, and for $9 it’s pretty good, like how the rice has this Japanese pickles which are interesting and tasty. I don’t really like how there’s only like 2 tables at this outlet but thats a minor complaint. Overall if you want some good rice there’s TORI-Q to remember about.