KOI stalls are quite and this one is no exception. Order via the kiosk, wait for number to be displayed on the LED display. There were 2 kiosks and I overheard another customer say here wasn't touch responsive, and mine had a problem with the card machine so I had to pay at counter. Accepts paynow, shopback and Amex, but no visa/mc. Drinks are standard, no complaints from my kids

Ordering ahead on the KOI app is a game-changer for this busy Waterway Point outlet! The app is super smooth and easy to customize drinks. Best of all, I skipped the massive weekend queue entirely—just walked up and collected my drinks instantly at the counter. Fast, convenient, and hassle-free!

Front staff. Guy with glasses was rude and didnt bother serving me my drink even tho it was shown as drink ready for 15 min. He didnt even apologise for making me wait i was literally waiting in his face and told him my order number 3 times only for him to only give me my drink which was already prepared for 15 mins. Worst part is didn’t even apologise. Still can tell me he called my number but i was standing there the entire time and told him my number. Fella dont even bother giving me my drink LMFAO. Sat 4 July 8:20pm. Front staff glasses guy abit double chin.

Appreciate team Waterway Point for taking the time to immediately replace my drinks with gentle smile on their faces. ❤️ Was really really gg to re-order. Carelessly the whole bag which contains 2 cups of drinks slipped off of my hands 😕 I made a mess which trouble a kind lady from Team Koi and clean up😕 Thank you so much i really appreciate 🙏

I ordered my drink with 50% sugar, but what I received tasted like plain water. I went back to the counter to request an exchange and explained the issue to the trainee. She simply took the drink and handed it to the kitchen without saying a single word. I wasn’t expecting an apology, but even a basic line like “Please wait while we remake it” would have been the minimum for any service-oriented business. When the new drink was ready, she just left it at the collection bar without informing me. What’s more concerning is that after checking the Google reviews, I noticed many others have shared similar negative experiences about staff attitude and service at this outlet, yet it seems KOI has done nothing to address the problem. It’s disappointing to see a well-known brand ignore consistent feedback from customers.