Today I am very happy as a regular customer at Mr bean kovan. One new employee I saw here was very friendly and wonderful service. Her name is Nurul, because she recommended me with new flavors and I bought it because the service is very good. I just want to buy 1 but she make me will happy today so I buy 6 pcs. And the Pancake taste is really good.

Staff are really nice . Even though sometimes its slow but the staff are really nice and patient . They are also the reason why I’ll visit again and again , awesome customer service . Food and drinks are great . Thank you

Was at kovan outlet few mths ago. An elderly aunty at counter & i asked to redeem healthy 365points. I was fumbling with hp alittle becos i was holding few pkts of food. She became impatient & told me "next time you have to ready then buy if theres a Q". I turned around there wasn't a single customer at all! Such a rude & attitude lady! Never coming back.

Terrible service attitude from the branch manager who was standing outside the store trying to interfere with customer's purchase. Felt very turned off by her demeaning attitude. Can't help but noticed that the staff in the store has the same arrogance and condescending attitude when serving customers as well.

Where is the filling? Hazelnut Royal filling is less than a tablespoon, just plain flour? A picture speaks a thousand words. Cost 2.30, not worth the price.