Ordered 2 large Hawaiian and cheese pizzas for pick up around 3.30pm. Store was empty without any orders and these champions can still get my order wrong. Gave me some weird pizza with onions and mushrooms instead of Hawaiian. I did not like the pizza as I hate onions and mushrooms. What if some one was allergic to something? Contacted them and all they offered was a free regular (I ordered large mind you) pizza to claim within 30 days. Might as well don’t give, insincere and ridiculous!

+1

I placed an order and selected a scheduled delivery time of 6:30pm. When my order had still not arrived by 7:00pm, I checked the order status, which incorrectly showed that it had already been delivered. I called the Kebun Baru Domino’s branch and spoke to Sir Akim, who told me that the rider had just left the restaurant carrying 6 orders and that my delivery would take about another hour. Approximately 50 minutes later, with still no sign of my order, I called the branch again and spoke to the same staff member. This time, he again told me that the rider had just left with 8 orders and that it would take about another hour. At this point, I questioned how he could confidently give me another estimated delivery time when he had not even asked for my name, order number, or any details to identify my order. Only then did he say he would check, before admitting that he actually had no idea where the rider was and that he was unable to track the delivery. What I find unacceptable is that he was comfortable repeatedly telling customers to “wait another hour” without even knowing the actual status of the order. If he genuinely did not know, he should have been honest from the beginning instead of giving inaccurate information. Although he claimed he could not check the rider’s location, he was able to provide me with the rider’s contact number and simply asked me to contact the rider myself. As a customer, I should not have to coordinate my own delivery because the restaurant is unable to do so. When I asked to speak to the manager, I was told the manager was “busy.” I then called the rider. His immediate response was that there was a roadblock. I replied that I could easily drive from Yio Chu Kang to Kebun Baru to verify whether there was actually a roadblock. His response was, “Don’t be like that, you’re disturbing my job.” When I asked for his name, Sir Kamaruddin said, “You can complain me lah, don’t disturb me.

I had a very disappointing experience with Domino’s Pizza. My order was cancelled, but I was still charged. Customer service confirmed that I would receive a refund and even asked me to provide my bank account details. However, after submitting everything, they stopped responding. It has now been almost one month, and I still have not received my refund or any updates. I have sent multiple follow-up emails, but no one has replied. This is not about the amount of money—it’s about the poor customer service and the lack of responsibility. Customers should not have to spend weeks chasing a refund for an order that was cancelled. I hope Domino’s will improve its customer service and refund process so that other customers do not have to go through the same experience.

6th of April 2025 ------------------- They gave me some free pizza due to my last complain. So why not order some more from them.. Lighting really strike twice. Ordered 2 large pizza Hand tossed crust 1 large pizza New York crust Regular pizza Hand tossed In the end they delivered 3 large new York crust instead and i give them a round of applause that they managed to get the regular correct. Seriously what is it with them on the new York crust and large pizza. Pizza was cold as usual, suggest buying from ntuc and making it yourself... at least it's hot. Gave them a call but no one answer as usual. Domino you really have out done yourself this time.. 30th of March 2025 ------------------- Ordered hand toss Delivery gave me the thin crust Ordered 1945hrs Arrived 2115hrs Food arrived cold Pressed that the delivery has arrived around 2100hrs. But in the end came at 2115hrs Called them about the messed up order No one pick up my phone

+2

Dominos?. More like domino-nos. Agree with the other reviews!! BEWARE OF BUYING FROM THEM!. This outlet is dead, not busy at all most times and they still can't get anything done right. Once I got yelled at by their staff when I wanted to collect my pizza because she was on the phone for personal reasons [I could hear her conversation]. Wrote a complaint and eventually got a formal apology. Decided to give them another chance recently and they still got my order wrong despite taking forever to come. When asked for compensation, I was given a coupon which I could only redeem if I personally drop by or spend more money on them via delivery minimum. In the first place the mistake was theirs and the customers are the ones that have to "pay". Just don't waste time and bring more stress to your life by supporting them 🥴