I was quite disappointed with my recent weekday night visit to Genki Sushi at Tampines Mall. The biggest issue was the inconsistent service. Some dishes arrived incredibly quickly, within about 5 minutes of ordering, while others took an unreasonably long time. Our kids’ meal and hand roll only arrived after nearly 30 minutes, even though the restaurant wasn’t particularly busy. This made the dining experience frustrating, especially since the rest of the meal had already been served. Unfortunately, the food quality was also below expectations. The soft shell crab was not fresh and had a tough, chewy texture instead of being crispy and tender. The noodles were overly salty, making them difficult to enjoy. What was even more surprising was the ramen egg—the two halves clearly did not come from the same egg, as the yolks were completely different colours and doneness. It gave the impression that ingredients were being mixed together without much attention to quality or presentation. Given this experience, I genuinely don’t understand why this outlet has so many 5-star reviews. Based on my visit, both the service consistency and food quality fell well below expectations. In comparison, I find Shshiro to be a much better choice. It offers more efficient service, better value for money, and noticeably better food quality. Unless there are significant improvements, I don’t see myself returning to this Genki Sushi outlet.

Been a genki customer for about 20 years. Made a visit today and found the latest cost cutting effort disgusting. The salmon has been sliced ultra thin resulting in change in texture. Might as well go to Sushi King and pay $1.50 rather than $2.90 for similar experience. Very disappointed!! Will go to other vendors who do not skimp on portions.

Shrinkflation is real and it bites. The inari sushi here has shrunk beyond imagination. We gave our feedback to the store manager but the reply is 'this is the standard size' and the replacement is the same scrawny inari. Our family dines at Genki regularly and this is the first time we've experienced such poor food quality. I don't blame the staff here but it's probably the management that needs to reflect on the food quality. Other dishes are decent, to be fair.

Nice and warm service fm the staff Thomas here. Awesome experience! Food and service are excellent! The food was good that we forgot to take pics of the food.. 😂😂

Came here in the late afternoon. No queue. Quite happy with the options and the food is fresh.