Very bad experience. Skeptical to order after reading the reviews and told by friend the food is occasionally gave incorrectly. Guess what, it’s true the moment i order for the first time. I ordered spaghetti and when I went home, it’s penne instead. And the penne is drenched with chilli and overly spicy. Mid wing came as karaage. Like what are the staff even doing? For real please review the staff working in this stall. This is happening too often.

ordered 1 carbonara 1 butter miso carbonara came with the wrong noodle and butter miso pasta had no cherry tomatoes also i used the oddle online app and wanted to build my own butter miso pasta but the website doesnt allow me to do that please fix the issue

I used to enjoy eating at White Sands Basement 1, especially the fishball noodle stall beside Twyst Pasta. Unfortunately, the experience has become very unpleasant because of the extremely strong and irritating fumes coming from the pasta stall whenever they cook. The smoke and chilli smell are so strong that many people walking past start coughing immediately. Even customers sitting nearby, neighbouring stall workers, and people across the dining area are visibly affected. I have personally seen elderly customers coughing repeatedly because of the fumes. What disappointed me most was the staff attitude. While people around were coughing from the strong fumes, one staff member appeared to mock the coughing and laugh about it instead of showing concern. It felt very unprofessional and inconsiderate towards customers sharing the public dining area. I understand cooking produces smells, but this situation has been ongoing for a long time and seriously affects the overall dining environment. Sadly, because of this experience, I no longer feel comfortable coming here to eat.

Very disappointed with my experience at this pasta shop. The service was really poor — I had to wait about 15 minutes even though my order was already ready to be packed. When I politely asked if they could assist since it was ready, I was met with a rude response and was shouted at, instead of being asked nicely to wait. I understand that it can get busy, but if the team is unable to handle the volume of orders, it might be worth considering additional staffing. Customer service is especially important nowadays, especially when pasta is such a common and competitive option. The food itself was generally okay, but nothing particularly outstanding compared to other pasta chains. Unfortunately, the service experience really overshadowed everything else.

Had the takeaway and the carbonara pasta is pretty flavourful.