Had a pleasant dinner at Jack’s Place. The grilled salmon was cooked well with a crispy skin, while the sizzling chicken steak was juicy and satisfying. The baked potatoes and vegetables made for a balanced meal, and the complimentary garlic bread and tea were a nice touch. The restaurant had a cosy, family-friendly atmosphere, though service was a little slow during the dinner crowd. Overall, a good place for a casual meal and I’d be happy to return.

Absolutely terrible food and service. Now don't get me wrong, I came in with 0-to-negative expectations hoping to eat something that was at least serviceable in quality given that I was fully aware of the poor quality of ingredients JP sources, but alas my expectations was still too high. Let's start off with the food. The size of the steak which was part of the set meal was comparable to the size of the egg (see pic) but yet still thinner. The steak was also way overcooked. I had ordered "rare" and got served not just "well done" but "congratulations". The cross-section had 0 pinkness at all and the texturet like gandhi's flipflop—absolute rubber. There is also close to no seasoning. Truly disgraceful. Furthermore, the carrots and brocolli were still semi raw and hard—more suitable for rabbits not humans. Baked potato (which was a $2.50 upgrade from the usual carbs) also had no seasoning; the saltiness only came from the artificial bacon bits. Even the scoop of cookies&cream ice cream at the end tasted grainy and the cookie-to-dairy flavour was off. The only serviceable thing in the whole set was the fried egg. But that was not even the worst part. After I had sent the rubbery "congratulations" steak back and told them that I had ordered it rare, what came back was a piece of meat that could still be brought back to life with a few CPR pumps—completely raw. There was only the ever so SLIGHTEST sear on the external surfaces of the meat (it was completely grey outside and COLD inside), but even one look at it without cutting and you'd know it was still raw inside. I then signalled this to the young female waiter told her that the steak was raw and not rare as I had wanted it. But she replied that yes, this is rare. I then tried for another 2-3x to tell her that the words "rare" DOES NOT MEAN "raw", but it seems like she couldn't register what the difference was. At the end, I just told her to cook it a little longer. If she had continue to insist that "raw" and "rare" are the same, I think I would have just gone inside the kitchen and place the steak on the plancha myself. Initially the end, she took the steak back in the kitchen and told the cook to cook it a little more. The final version 3 (yes, this was now the third time being served steak) was at last edible (rare-to-medium rare), but still with 0 seasoning. To the JP management team, please educate your staff and cooks on the different types of doneness. "Rare" is a doneness, meaning that the steak is actually warmed up on the inside and there's still a proper sear on the outside, while "Raw" means that the inside doesn't even get cooked and is simply cold. Also, please increase the size of your steak and use salt when you're cooking—the 2 steaks I got were thin, small, and had barely any flavour. Just atrocious throughout. Oh and the young staffs were just answering phone calls and chit chatting in the restaurant like no ones business. Only the aunties seemed semi professional. I had originally come to JP hoping to have a simple utility lunch not expecting any wow factor whatsoever, just something that was serviceable. And yet, I was utterly disappointed at how terrible it has become. If I was part of the JP management team, I'd feel so ashamed to be serving this type of food and providing this kind of service to paying customers.

0 stars if I could for Staff MOHAN. Very disappointed with the non-standard service here. We came in at 6:53 PM and placed our order. Only one fries and the lasagna arrived. We waited until 7:35 PM, but the rest of the food still did not come. When we went to the counter to ask about our order, the staff member, Mohan, simply said, “Do you want to cancel? If you want, I will cancel for you.” There was no update about the food, no proper explanation, and no apology at all. This is really poor customer service. There was no care, no empathy, and no effort to help customers who had already waited so long. Very bad experience. Better not to come here unless the service improves. Management team pls observe your staff!!

Discovered mold in the apple pie. Staff waived off the cost and gave us a discount, but was troubling nevertheless. Main dish itself was fine, staff needs training to ask properly before dumping the sour cream onto the baked potato. Soap dispenser in male toilet was broken,couldn't even wash my hands properly before the meal. Hygiene concern.

We dined at Jack’s Place on Friday night. The food was delicious. I loved their Specialty Ribeye Steak with Escargots. The best thing about the evening was the excellent service by their server Yuuki who helped us with our Great Eastern rewards redemption. We would have been quite helpless without her guidance. Yuuki was very warm, friendly and patient. She settled us in and made sure we were well served by the junior waiter. We had a great time at Jack’s Place.