Very disappointing service. I ordered a lychee drink and clearly told the staff that I cannot drink overly sweet beverages. I specifically requested 50% sugar. However, the drink I received was extremely sweet — completely different from what I ordered. When I went back to give feedback, the staff just stood there listening for a while, did not apologize, and then said they did not understand English. No one tried to explain, assist, or offer any solution. If you are serving customers, basic communication and customer service should be the minimum standard. Ignoring a customer’s request, refusing to apologize, and showing no accountability is highly unprofessional. This experience was extremely frustrating and disappointing. I hope management takes this seriously and improves staff training as well as overall service quality.

The service was terrible. I had just ordered and was waiting to make payment. I already opened my Apple Pay, and the staff told me, “Wait, the machine isn’t ready yet.” After that, I saw the PayWave machine showing the amount, so I thought payment was ready. I only moved my phone near the machine, then realised maybe it still wasn’t ready yet. Instead of explaining politely, the staff rudely said, “You don’t know how to wait meh?” I woke up early in the morning just to buy breakfast before work and honestly didn’t expect this kind of attitude. It made my already tiring work day feel even worse. The outlet was quite crowded and there was already a queue in the morning. there were only two staff there, a rude Chinese lady and a younger lady. From their conversation with another customer, I heard many staff were on MC and they were very busy during the morning rush. But management problems and stress should not be taken out on customers. Very disappointing experience.

Extremely pissed off today! Ordered the Spicy Minced Chicken with Mushroom, paid $6.20 (with add on of one egg), it's tasteless! Why stingy on the meat and mushroom? Paid $6.20, might as well I order plain porridge! Will not petrol again!

This outlet seriously needs more attention from Mr Bean HQ. 2 weeks ago bought Pearly soya milk, but no more pearls around late afternoon, replaced with cincau; 1 week ago went to redeem 3-in-1 Riceballs, but there was no more sesame riceballs around afternoon, could only get all peanuts riceballs. This outlet always run out of certain ingredients, either the business was too good or the supply is undersupplied. The HQ should keep track on the stock quantities to make sure there is no shortage of certain ingredients. The male staff here also has poor service attitude.

***this review is meant for queesntown mrt outlet*** somehow the map plotted wrongly and I just realise it cannot amend location for the review. Hope management look into it. Your staff is really rude. Such a bad experience in the early morning. First you scold your normal staff. Then you are the one who don't accept cashless payment, so I happen to only have bigger notes, then I get scold from you for giving a bigger notes. If you are the supervisor you should have known and prepare more smaller notes today instead of scolding your customer. Arrange someone else to work if you are not in the mood! Such bad experience getting all the negativity from this shop in the early morning of a festive season. No one else in line and I am the only one, I don't even rush you. Please be nicer to your staff and customer.