I was down with gastritis and intended to buy a bowl of porridge. So I came down to Mr Bean NUH and ordered minced chicken and mushroom porridge (overlooked the fact it was the only spicy option). So I went back to the shop requesting for a change of menu. I admitted I ordered wrong and kindly asked for an exchange explaining to them due to my health condition I was unable to take the anything spicy. But received an adamant answer of “No exchange after walking out of the store”. There were a total of 4 staffs there. An auntie who is only chinese-affluent attended to me but apparently she assumes I cannot understand her just because I was speaking in English and kept nudging if her other colleagues could help. But none of the staffs came up. So I spoke to her in Mandarin asking if they can do an exception for a change. She said there is a price difference and I said it’s fine, I can forego that. But this is what the auntie said “那这个粥怎么办? 谁要吃?”. It means “what do we do with this porridge? Who wants to eat?”. I was kinda disappointed because there’s zero empathy in this store. I would seriously question why even open an outlet next to a huge hospital to give off such attitudes to your customers? The amusing fact? There’s not even a single sight of minced chicken or mushroom? For the price of $5.50.

I walked into a closed glass door at the NUH branch at 1pm today and bruised my forehead and right knee. None of the staff came forward to render any help. I had to remind them repeatedly to place visible markers on the glass door, but it was still not done. It will be a matter of time that another person would get injured when they walk into the glass door.

Bought 3-in-1 rice balls for takeaway from the store earlier and was shocked to find the container only half filled with a shockingly meagre amount of bean curd. Did the store run out of bean curd? Wish they could have given me a heads up.

Food is ok and the staff are patience, BUT 1 star due to how Mr Bean do business. Isn't it too much for the company to charge 10 cents for a plastic bag? How am I supposed to carry this hot bowl home on the MRT with my hands if there is no bag? Perhaps the Mr Bean's boss can demonstrate how to do it when a customer chooses not to pay 10 cents for a plastic bag. Furthermore, the plastic bag provides some protection again leak or spill. In this context, am I being forced to pay extra? CASE, can comment? If the objective is for the environment, instead give 10 cents discount to those customer who don't need the bag. Put a big sign there, "Shout out if you don't need a bag and We give you 10 cents discount!" (1) You stop all these negative reviews (2) Save the staff's breath and time in asking each customer whether do they want a bag for 10 cents each. (3) Speed up the queue and save the environment in a more efficient way.

The spicy minced chicken bowl was nice. However the chicken as you can see its just more or less a small scoopful that is abit bigger than the spoon they provide, basically they could have put in more proteins at $6.90. Tang yuan with ginger soup not so gingerly. Kinda expensive for that portion at $4.50