I never got the employee’s name, but he’s the guy without spectacles, with the spikier hair and stouter build. That guy is fantastic. His service was great, and I never expected that from a Koi shop. That’s really all I have to say lol

Extremely RUDE SERVICE. Ordered by mobile order on 1/1/26 at about 7.10pm and was waiting for quite some time alr, noticed that people who came later than me and pressed the machine were getting their drinks first. So we were confused on why our number wasn’t called yet and the app still shows “Still preparing”. My mum went to ask whether our number on mobile order was done, a girl with mid length frizzy curly hair w bangs who was prepping the drinks did NOT respond and did NOT say a word at all. So assuming she didnt understand english we tried to speak in chinese and ask, but yet again NO RESPONSE. A simple “Let me check” would have been sufficient but she blatantly ignored and didnt respond at all. This will obviously make us angry bc why are u being so rude for? Then they took out the drinks and we realised we had been waiting for no reason as it has been done already. If the app only updates after 10 minutes, what is the POINT of having the app for “convenience”, and they could have changed the number on the screen OR shouted it out. So on top of all the rude service we received we also waited for absolutely no reason. Do NOT go here and dont hire rude people who cant respond a simple question. To the girl who was working today at 7pm+ 1/1/26 at the serving counter with the blue mask and frizzy hair, dont work front counter, go pour drinks instead and LEARN SOME MANNERS thank you.

Male staff was very rude. Granted it is busy, but most customers are cognizant of the wait so there is really not much of a need to be so rude. Had an issue with my app and instead of helping to resolve or proposing alternative payment, he was curt "means cannot use lor". Drinks were served within 10-20 minutes of waiting which was reasonable given the queue but it was overall an unpleasant experience.

Standard KOI Thé, nothing out of the ordinary. Ordered a gula melaka fresh milk with golden pearls, and a peach juice with golden pearls. Total came up to be $11.10. My kids loved the drinks.

we got the 1 for 1 matcha latte deal. matcha latte was terrible. matcha was claimed to be of a premium quality but it clearly tasted of a low grade and not an authentic matcha. matcha was extremely bitter and inedible, even the milk couldn't save it. milk was not good at all, creamy in a very unpleasant way and sentimental. we had to wait 35 min to get our drinks. pretty bad experience, will not return.