At check in we were initially given the wrong type of room (803). The reception staff also did not clearly explain that the new and main buildings are only connected on the second and fourth floors, so we struggled to find our room at first🫪🫪🫪After discovering the assigned room only had one bed, we had to go back downstairs, show our booking confirmation, and were then given the correct room (801). The hotel also photocopied our passports on arrival. On the positive side, the amenities were great, including comfortable pajamas, fresh towels, charging cables, and a variety of pillow options. The hot spring was fabulous and breakfast was reasonable as well🙏Overall, it was good value for a two night stay in Tokyo.

Stayed for two nights with my mum as it was her birthday trip. We had reserved a room with bunk beds but were initially given a room with just one bed. They changed it after we went back to reception and showed our confirmation. They also photocopied our passports. It would have been helpful if reception had explained the different levels on the 2nd and 4th floors between the new and main buildings.The amenities were great, with good pillow options, a hot pool and a nice breakfast. Despite a few hiccups at check in, I would still recommend this place to others!

The hotel has been fully renovated last year and provided all necessary amenities including facial masks and serum for ladies. There is even a small onsen area for guests. The fresh bread for breakfast is a must try. Its location is unbeatable, right above a new subway exit and close to Rikkyo University (5-10 mins walk) where I am attending a conference. The room is of usual size of a typical Japanese business hotel but is equipped with a large smart TV and comfortable bed.

I rarely leave negative reviews, and honestly, I was enjoying my stay until my 5th day completely changed my impression of this hotel. Several things happened that should never happen in any hotel room: • I found a metal object underneath my pillow. • My charging extension plug was damaged. • My phone charging cable had been thrown onto the floor. • One of my pillows was left on top of the dehumidifier instead of being returned to the bed after housekeeping. When I first reported these issues, the Japanese manager and staff were extremely polite, sincere, and apologetic. I genuinely appreciated their attitude and believed the matter would be handled professionally. Unfortunately, everything went downhill when I returned later that evening to seek an explanation and ask about the damaged extension plug. A man named Kim, who introduced himself as the boss of the hotel, responded by giving me a used extension plug as a replacement for my damaged one. What made this even more surprising was that the replacement still had the hotel's sticker attached to it, making it obvious that it was not a new replacement but an old plug belonging to the hotel. There was no proper explanation, no accountability, and no attempt to understand my concerns. What shocked me even more was his attitude. When I asked how a metal object could end up underneath my pillow, he repeatedly responded with "only unconsciously" in Japanese and offered no meaningful explanation. He claimed he could not speak English, yet made no effort to communicate, assist, or show any concern for the situation. I have stayed in countless hotels across different countries, from budget accommodations to luxury properties, and I fully understand that mistakes can happen. Housekeeping errors happen. Accidents happen. What should never happen is management displaying such indifference when a guest raises a legitimate safety concern. The contrast between the excellent attitude of the Japanese staff and the dismissive behavior of the person claiming to be the hotel's boss was astonishing. The damaged extension plug was frustrating. The housekeeping issues were disappointing. But the complete lack of professionalism, accountability, and hospitality from management was what truly ruined my stay. A sincere explanation and genuine concern would have resolved this situation. Instead, I left feeling that my concerns were treated as an inconvenience rather than something that deserved attention. Sadly, what should have been a pleasant stay became one of the most disappointing hospitality experiences I have encountered.

+1

I stayed here in July and was genuinely impressed by how much they fit into a compact 12sqm room. Arriving late at night, I checked in at the ground-floor terminal and got a PIN for my room—no fumbling with key cards, no waiting at the front desk. Such a stress-free way to start a trip. The hot spring was the real highlight for me. I honestly didn't expect genuine Oku-Yugawara onsen water right in the middle of Ikebukuro. Being able to check the crowd levels on the in-room TV before heading down was such a clever touch—I timed it perfectly and had a relaxing soak almost to myself. Breakfast was way better than I expected for a budget hotel. Grilled fish, colorful vegetables, five kinds of dressings, even a monja croquette—very Tokyo. I loved that I could check the dining room live on the TV and pick the quietest moment to go down. 💡 Pro Tips: - Check the in-room TV for onsen and breakfast crowd levels before heading down—it saves so much time. - Grab pajamas and only the amenities you actually need from the 2F station. Less clutter in the room. - The hotel tote bag is meant for use within the hotel—perfect for carrying your things to the 3F/4F bath. (Search: SUKIYAKI TRAVEL JAPAN on YouTube to see the room walk-through and free breakfast buffet in 4K before you book! 🎥🇯🇵)