I’ve come to this location 3 times now and I always have a magical time. Hattifnatt is so whimsical and colorful, you really feel like you’re inside a storybook. They have the cutest food and drinks, that are also delicious. I love bringing friends here! There’s usually a line, especially on weekends, but it’s pretty fast.

+1

Sep 7, 2025 Have you been to a store that’s so smug about its popularity that it treats customers lightly, like an inconvenience? That’s exactly what this café felt like. At the end of the day, staff are just staff (like come on, know your place), and customers are the ones paying to keep the business alive. We visited at 3pm on a Sunday. It was relatively crowded but we got in after about a 10-minute wait. We waited patiently on the pavement opposite the entrance, as instructed, when suddenly the door swung open on its own, because it was rickety and not closed properly. I went to check if our turn had come, but the staff just stared at me weirdly as if I was being too impatient to enter or intrusive. That wasn’t the case and it left a poor first impression. Once inside, we were directed to the loft area, which was accessible by a very steep staircase and you have to take off your shoes and bring them with you -- pretty confusing. Since it was our first time and they didn't lead us there but only instructed verbally, we didn’t immediately know where to go, and the staff seemed rather impatient with us. The space itself was cramped but cute. However, the AC blasted directly onto my friend, while tables below in the loft were uncomfortably warm. The layout felt poorly designed. We ordered two drinks and a cake, which took an unbelievable 45 minutes to arrive for such simple dishes. The cake didn’t feel freshly baked—it was just a small lukewarm sponge with some macaron paste on top. The drinks were similarly very average. My hot caramel latte came with mushroom latte art and had a faint mushroom taste, which was interesting. We later ordered fries, which came out faster. Bill was ¥3,400 for 2 people. Cake can't be ordered on its own but must come with a drink or a dish. We both ordered drinks anyways so it's not a problem, but I think this is pretty ridiculous as the cake isn't cheap at already ¥800-900 on its own. On the 2F below the loft, I noticed a kitchen lift that sent food from the kitchen up to the waitstaff. While it reduced the need for staff to carry items from 1F to 2F, it didn’t seem to speed up service. Orders still took far too long. In the end, I suppose this is the trade-off for visiting a whimsical, quirkily designed café. The colorful walls on the second floor were pretty, but seating options seemed to depend on where staff directed you—either at a regular table on the 2F or the wooden loft space. Debating if I should leave 2 or 3 stars but I left 3 because the design is cute. Unfortunately, the poor service and staff attitude outweighed the charm, and I wouldn’t return or recommend unless you really like the whimsical aesthetic.

+3

Great green salad with carrot dressing, I’m vegetarian and this was very refreshing. Everything was very tasty and cute. We were served quickly as well. I enjoyed walking through the space especially with the Halloween decorations. Lots of Halloween kid bop music that was hilarious.

+3

Very interesting layout and loved the design! Food and service was decent - overall nice place to chill

A must-go spot for your weekend. Located away in a quieter neighborhood relative to other areas, this place offers perfectly balanced flavors. Wonderful heartwarming ambiance, complemented by excellent service. Highly recommended.

+1