Title: Good Food, Disappointing Hospitality My wife and I dined at The Tavern during our recent visit to Tokyo. The evening began well, and the food throughout the meal was enjoyable. The tuna starter was fresh and well balanced, the pasta was flavourful, the beef was cooked beautifully, and the veal cutlet was crisp, tender and excellent. The bread service and desserts were also very good. The kitchen clearly delivers food to a high standard. Unfortunately, what should have been a memorable dining experience was overshadowed by the service we received during the second half of the evening. The waiter serving us became noticeably brusque and appeared intent on rushing us through the meal. The atmosphere changed from relaxed and welcoming to uncomfortable and hurried. Rather than being allowed to enjoy our evening at our own pace, we felt repeatedly pressured and rushed, which is the last thing one expects when dining at a restaurant of this calibre. Most upsetting of all, my wife became genuinely distressed by the manner in which we were treated. What should have been a pleasant and enjoyable evening ended in disappointment and discomfort. Following our visit, I sent a polite and detailed complaint directly to the restaurant’s management outlining our concerns. Regrettably, I have received no response whatsoever. While service failures can occur anywhere, the complete lack of acknowledgement afterwards has only added to the disappointment. Good food alone does not create a great restaurant experience. Hospitality, professionalism and making guests feel welcome are equally important. On this occasion, despite the quality of the food, those standards were sadly not met. I sincerely hope management takes guest feedback more seriously in the future, as the restaurant has the potential to be excellent.

+3

Easily one of the top 5 best meals of my life. My husband and I got the 5 course tasting set to celebrate our anniversary and it is now one of our favorite restaurants. The city view in INSANE, the atmosphere was so peaceful and romantic and the food was perfect! We come back every year to eat here!

+1

We booked our table at their official website a few weeks in advance; for regular weekend brunch it’s not hard to book a table. Andaz is famous for its luxurious experience and wonderful hospitality. They’re very friendly to children. Highly recommended!

+3

Excellent food, outstanding service, and an impressive atmosphere high above the city on the 51st floor of Toranomon Hills Tower. The direct elevator ride from 1F straight to 51F was a fun and unexpected!

+2

Great place for breakfast/lunch/dinner or afternoon tea. Breakfast is both Buffett and a la cart, everything is all fresh, well made and easy on the eyes. Service is excellent, very attentive and friendly highly detailed oriented. We ate breakfast here and room services (think room service foods are also from here), either way, excellent and delish. Especially with the view like that all day…just simply beautiful delicious.

+2