2025/12/8 I placed an online order shortly after 2 p.m., but the bento hadn't been made because of a kitchen mistake. The cashier politely apologized, saying, "Please wait a little, we're very sorry," but the kitchen worker just looked annoyed and said nothing. I buy here fairly often, but every time I go they're unfriendly and unpleasant, and even people I know say the same thing. Since that day, I've stopped buying here. Even if I called head office, I figure that unfriendly employee would just get a mild warning and I'd hear nothing more, so I'm only posting this. I'm not going to buy there again, so I don't really care, but,

I never want to go again I don't recommend it to anyone

An ordinary Hotto Motto The shop is clean I had ordered ahead, so the purchase went smoothly I use it when my work site is nearby

+3

I love Hotto Motto. It's delicious, and the women who work there are kind. The other day, when I ordered takeout for the first time, something I'd ordered wasn't included. When I called the shop, a male part-timer said something like, "We've got a weird phone call," so I wished someone who could listen to people would answer.

Sorry, I'm changing my rating. It's the COVID pandemic now, so I always order ahead online. Even after ordering online, waiting 40 minutes, and coming to the store, it isn't ready. Then I wait another 10〜20 minutes. Do they start making it after I arrive? When I ordered in the store, I never waited 50 minutes, no matter how busy it was. Even when the register is busy, Uber orders are handed over immediately at a separate pickup spot, but I have to line up at the register even though I've ordered online and already paid. I'm ordering in the way that causes the least trouble for the store, but I'm put last. Online reservations are pointless.