I had quite a disappointing experience with the online reservation and customer service at this place. The communication was complicated, the responses were very slow, and sometimes it felt like they replied only when they wanted to. We made a reservation for 12 people, but only one day before (H-1) we were suddenly informed that some of the menu items we selected were already sold out, and we had to change our order. What made it more frustrating was that they only provided very limited time windows to respond, even though organizing a menu for 12 people obviously takes coordination. It felt quite unreasonable—almost like they expected us to always be available to respond immediately. To make matters worse, after we sent our revised menu, it seemed like it wasn’t properly considered, because when we arrived, some of the items we had ordered were missing. The response we received from the customer service was also quite confusing and unhelpful. They simply sent a message saying that if we arrived late or even didn’t come, it was fine—but the food could not be canceled. That response didn’t really address the issues we had been discussing at all. As for the food itself, the taste was actually pretty good. Unfortunately, many of the dishes were already cold when served, most likely because they were prepared long before we arrived, which reduced the overall dining experience. Overall, while the food quality has potential, the reservation management and customer service system really needs serious improvement—especially for larger groups. Clear communication, proper confirmation of revised orders, and better coordination would make a huge difference. Right now, the experience feels unnecessarily stressful for customers who are simply trying to organize a group meal.

All the staff were friendly, from the front desk to the waiters. The food was delicious overall. However, the kwetiau I ordered yesterday was a bit too salty — a slight adjustment in seasoning would make it perfect. The place has a charming classic Chinese ambiance, and their butter coffee is really good. Definitely worth a visit!.

+3

Just came in yesterday and was very satisfied with the service and ambience. Recommended to have some evening leisure at their rooftop! Coming to Jiu Jiu as first timer, here are my review for their foods: 1. Nasi Hainan Ayam Steam If you feel like you want to eat Nasi Goreng but are tired of its strong flavour, then this menu is a must have. Served with steam sliced chicken breast, a piece of blanch Bok choy leaf, on top of the nasi, sprinkled fried chopped onion, and a chicken broth. The nasi was fine, the steamed chicken was dry though, the Bokchoy was fresh, though the chicken broth taste very "MSG". I'll give 3.5 stars. 2. Es Legenda Mixture of coconut milk, coco-pandan syrup, ice served with wheat bread. If you crave for sweet, milky, and like the taste of milked-bread, this is a good choice. Though for me, it was very sweet and not suitable as a drink to accompany Nasi Hainan. I'll give 3 stars for this menu. 3. Nasi Goreng Gila. BEST!!! The portion is not that much, but the taste, I assured you, it was their best menu. It's more like the Jakarta type of Nasi Goreng which is cooked with sweet soy sauce, but their taste is very balanced. I love the smoky flavour of the Nasi Goreng Gila. Those of you wondering whether this menu is spicy, no it wasn't. Definitely 5 stars. 4. Kaya Toast I think they need to improve this menu. Kaya toast is one of the stars of Kopitiam. However, their toast, hmm... I couldn't say more. It was very dry, the kaya jam was very sweet, and the spread was not even. 5. Chili Oil. Looking for the best Chili oil? Then come in to Jiu Jiu. The spicy is hitting the spot, the best thing is they really sold Chili Oil, not some kind of shred of ghost pepper drowned in oil. Though I would like it if the chilli is being served at every table, no need to ask the waiter to bring extra chili oil. Service was very great, the staff understood their menu, and if you ask for recommendations, they definitely will guide you and walk you through the menu!

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Ekspektasiku ketinggian kayaknya haha. Judulnya nasi cumi tapi pake kembang cumi yg biasanya ada di seblak dipakein tepung dengan harga 25k. Better naikin harganya tapi beneran pake cumi asli. Tolonglah benerin nama menunya. Tulis aja NASI KEMBANG CUMI bukan nasi cumi. Atau kasih keterangan di menu kalo pake kembang cumi, bukan cumi asli. Misal pake cumi asli gapapa porsinya ga banyak dengan harga 25k toh paham harga cumi emang mahal. Ga salah dong ngira pake cumi asli, lah wong nama menunya aja gitu. Aslikk kayak kena scam lol. Kukira rame karena worth it. Eh ternyata cukup sekali aja kesini.