Worth the Muach.

Alia Matraman Hotel

Alia Matraman Hotel

Hotel

★ 4.31,224 reviews

Understated venue offering casual rooms, an outdoor pool & a free breakfast buffet.

Cuisine: daerahregional

  • Jl. Matraman Raya No.224, RT.4/RW.6, Bali Mester, Kecamatan Jatinegara, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13310, Indonesia
  • Mo-Su 09:00-21:00
  • +62 21 85905555
  • hotelaliamatraman.com

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4.31,224 reviews
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Chadijah10 years ago

the bedroom is cleaned and looked new all furniture and other stuff and the service are good especially there were varieties of free breakfast. the price is worth it for one star hotel. I was fell safe when I was staying there as I am travelling alone that time. The hotel is based of islamic rule - no married not room - It's a god think!!!

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Trip.com Member8 months ago

Friendly and helpful staffEasy access to stesen Kereta Cepat HalimSpacious and clean

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Dianita Purbarani6 years ago
★★★★★

The staffs maybe needed a little upgrade with the service. Average for the bed cleanliness, not too hard no too soft with the cushion. The room phone can not be use. My stay didnt include with the bfast, so i dont know hows the food. It just great for the location, surrounded with the mass trans system (coomuter line, transjakarta bus). good price tho. Keep building up, oyo

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GlobeTrotting7441547 years ago

The only reason I booked this hotel is their promotion on Traveloka about private pool. But, it got cancelled during the holiday season. Than, my room has no view. They didn't informed that on the application. I can't fell relax while surrounded by wall. I feel like live in the box. Then I asked receptionist to upgrade the room, I said I will pay for that. But the receptionist really pissed me off. He rejected my request for unclear reason. He said no room available, but than he said he couldn't sold the room just in case other people would like to book it. That's mean, there was a room, or even many rooms. He just didn't want to gave it to me. He didn't even apologize or performed a nice gesture. I booked for 2 days, but I called Traveloka, explained my situation and told them i want to change the plan, even though my book was non-refundable. Traveloka did followed up my complain by called the hotel's authority, I guess. Finally the receptionist called me, he said, I can have an upgrade room for next day. Ok, great! But still, it was dissapointed because I have to wasted my energy for something that can be solved by hotel's management wisely and quickly. ||It's not a matter of money, it's about trust between seller and customers, it's about how you accommodate your customer's need. ||My advice for all hotel that promoting their rooms at Traveloka or any other platform, please treat all customers equally. Just because we order from online travel agent, it doesn't mean you can put us at the worst room! It happened to me a lot. Sometimes I got lucky to found a kind receptionist or anyone from hotel's management who listened and tried to accommodate me. But that's just a rare case. Many times I just surrendered because too tired to complain. Hey, we booked via Traveloka and we paid. We didn't spend the night at your hotel for free, we paid! Why we book via Traveloka? Because it's easy and practical. It's how the world today. Everything is about efficiency. So, if you can't change the way you treat us, sell your product by yourself!

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fransiskadeyani13 years ago

I didn't spend so much time here. I checked in at night to have a rest and put my luggages. Because I spent my day exploring Jakarta city. So, this one is quite good, everyday the housekeeper check and clean our room. Be careful you may find traffic jam outside the hotel because it located in a crowded place, better go earlier. From the outside, this hotel looks like an apartment, and so does inside. Note, they won't allow you to book a room with two different gender inside unless you're married.

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